Position Overview
We are seeking a motivated professional with 5 plus years of experience in the engineering/industrial sector to manage administrative operations, customer support, Collections, and accounts receivable follow-ups. The role focuses on timely payment collections, customer coordination, and maintaining accurate records to support business operations.
Key Responsibilities (KRAs)
1. Administration & Office Coordination
- Manage daily administrative tasks, office documentation, filing & record management.
- Handle travel bookings, meeting arrangements & vendor coordination.
- Maintain office supplies, asset records & correspondence.
2. Customer Support & Communications
- Serve as point of contact for client queries via phone & email.
- Coordinate internally with sales, technical & accounts teams for order status & documentation.
- Share quotations, invoices, dispatch details and follow up for acknowledgements.
3. Payment Collections & Receivables Tracking
- Follow up with customers for pending payments regularly.
- Maintain accounts receivable tracker & update customer-wise outstanding list.
- Coordinate with accounts team for invoice status, PODs & payment confirmation.
- Send payment reminders, escalation mails, share account details & support documentation.
4. MIS & Reporting
- Prepare weekly/monthly payment collection reports.
- Present receivable aging analysis to management.
- Maintain documentation for audits & compliance as required.